Milena Ramcheva

Milena Ramcheva is the Executive Director of Metrica, a company with over 20 years of excellence in logistics, fulfillment, and customer care solutions. With a sharp focus on operational efficiency and customer satisfaction, Milena leads Metrica’s Fulfillment and Contact Center divisions, ensuring seamless e-commerce experiences for clients and their end customers.

Her leadership has been instrumental in streamlining fulfillment operations—covering storage, inventory management, and packaging—while also elevating customer service through innovative contact center solutions. Milena combines strategic thinking with a hands-on approach, driving performance, loyalty, and growth through every customer interaction.